Right to cancel

The client (a natural person making a legal transaction with an entrepreneur not directly related to its business or professional activity) making a purchase through the online store      www.shopheartbeat.com has the right to:

* to return the purchased goods within 14 days from the date of delivery.
* not to give the reason for returning the ordered goods.

The consumer covers the direct cost of returning the goods, i.e. the cost of shipping the returned goods.
If the customer has chosen a delivery method other than the usual one offered by the Seller, the client may not demand additional costs.

In case of withdrawal from a distance contract (eg in the synciesli.pl online store) the contract is considered void and the parties are obliged to return mutual benefits.

The seller shall immediately (but no later than within 14 days from the date of receipt of the customer's statement of withdrawal from the contract) return all payments made by him. The refund should be made in the same way as the consumer paid for the goods, unless the customer agrees to a different payment method that does not incur any costs for him.


The customer should, within 14 days of delivery of the product, submit a written statement, which model is available at www.shopheartbeat.com


The customer is obliged to return the purchased goods immediately no later than within 14 daysfrom the day on which he made a statement on withdrawal from the contract, unless the seller  himself proposed that the goods will be picked up.

The product does NOT have to be sent in the original packaging.

The customer is liable for the reduction in the value of the item as a result of using it in away that goes beyond what is necessary to establish the nature, characteristics and 
functioning of things.